1. general provisions

The online store available at the Internet address is operated by the company: PPHU WOJCIECH GRALA, 4 Chmielna St., Wola Zaradzyńska, 95-054 Ksawerów, NIP: 7311005411, REGON: 471061985 - hereinafter referred to as "Entrepreneur" or "Seller". The Seller declares that it is a VAT payer and each transaction will be confirmed by issuing a receipt or VAT invoice.

The Seller declares that it is a manufacturer of film and film packaging.

2 Data protection

(1) The administrator of personal data provided by the Buyer while using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as recipients of the data - can be found in the Privacy Policy available at the Store - due to the principle of transparency, contained in the General Regulation of the European Parliament and of the Council (EU) on data protection - "RODO".

(2) The purpose of the processing of Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the execution of orders. The basis for processing personal data in this case is:

the sales contract or actions taken at the Buyer's request aimed at its conclusion (Article 6(1)(b) RODO), the Seller's legal obligation related to accounting (Article 6(1)(c)), and the Seller's legitimate interest in processing data in order to establish, assert or defend possible claims (Article 6(1)(f) RODO).

(3) Personal data provided by customers of the store are processed by the Seller.

(4) Entrusted personal data shall be used only: for the purpose of execution of the contract.

(5) If the customer gives a separate and unequivocal consent, for the purpose of informing about new products, services and promotions offered by PPHU WOJCIECH GRALA, in particular by the store, the lack of consent to process data for this purpose does not affect in any way the implementation of the order.

(6) After realization - shipment of the purchased goods, the Store, as part of the execution of the contract with the Buyer, may send the Buyer an e-mail invitation to complete a survey in order to examine his opinion about the transaction carried out. The Buyer is entitled, but not obliged, to fill it out.

7 The customer has the right to access and correct his data - at "My account". The customer, after registration, has access to his data and can change them. Entrusted personal data is stored and secured in accordance with the principles set forth in applicable laws.

3 Prices

All prices shown in the online store are expressed in Polish zloty (PLN) and are gross amounts including due VAT.

4. Order processing

After placing an order, the Buyers will receive a message to the indicated e-mail address about the next stages of order processing. In addition, it may also happen that telephone or e-mail contact will be made to determine the details of the order processing.

Goods ordered in the online store are shipped via carrier: GLS forwarding and Poczta Polska in the country (parcels up to 31.5kg) / pallets by RABEN forwarding (half pallets, euro pallets, non-standard pallets up to 1 ton)


GLS forwarding within the European Union (parcels up to 50kg) / pallets by RABEN forwarding (half pallets, euro pallets, non-standard pallets up to 1 ton).

The choice of forwarder by the ordering party is made when placing the order. Delivery costs are borne by the customer-buyer only once and depend on the selected form of delivery in the purchase interval:

  • Domestic courier GLS up to 31,5kg - 22,00 PLN
  • Domestic courier parcel DPD up to 31,5kg - 25,00 PLN
  • Domestic courier parcel Polish Post up to 31.5kg - 15,00 PLN
  • If you choose delivery with a form of payment on delivery, the cost of delivery by courier GLS is 25,00 PLN
  • In case of choosing the delivery with cash on delivery payment method, the cost of delivery via courier DPD is 28,00 PLN
  • If you choose delivery with cash on delivery payment method, the cost of delivery by Poczta Polska courier is 20,00 PLN
  • Domestic pallet shipment - half pallet, euro pallet or non-standard pallet
  • Foreign courier shipment up to 31.5 kg - according to the price list
  • Foreign pallet shipment up to 1 ton - half pallet, euro pallet, non-standard pallet
  • FREE shipping for purchases over 500 PLN only on Polish territory
  • The time from placing an order to receiving the shipment consists of:

Order processing time: from placing the order by the customer, to the status of shipped.

Delivery time: we dispatch within 12-24h from the moment of purchase - selection of shipping options and payment - in most cases, delivery should not be longer than 2 working days.

Along with the goods, we issue a receipt or, on request, a VAT invoice / EU invoice, confirming the purchase, along with information about the possibility of withdrawal from the contract within 14 days of receipt of the goods.

Upon receipt of the shipment, the customer should check the condition of the package and its contents. If any defects or damage are found, the customer should make all necessary arrangements to determine the liability of the carrier. If damage is found, the Seller recommends drawing up a damage report, although it does not make the processing of a claim dependent on this.

Delivery is made within the territory of the Republic of Poland and to the countries of the European Union.

Personal collection

Buy ONLINE and pick up at Our store, at your convenience.

5. Dropshipping

Our store does not sell in the dropshipping model. The products we offer are shipped directly from our warehouse located at the address of the company's headquarters.

6. Methods of payment for goods presented on

Before placing an order, please choose the type of accounting (receipt / invoice) !!!

Possible forms of payment for the goods before issuing the goods to the customer:

GRALAPACK bank account details

Traditional transfer to the Entrepreneur's bank account with the number: 54 1140 2004 0000 3202 7549 9372 - mBank S.A. PPHU WOJCIECH GRALA, 4 Chmielna St., Wola Zaradzyńska, 95-054 Ksawerów

Foreign transfer (foreign transfers) Swift Code: BREXPLPWMBK 48 1140 2004 0000 3312 0373 6857 - mBank S.A.

PPHU WOJCIECH GRALA, 4 Chmielna St., Wola Zaradzyńska, 95-054 Ksawerów. In order to speed up the identification of the payment it is recommended in the title of the transfer: provide the order number and the name of the buyer. The execution of the order takes place after the funds are credited to the Seller's bank account - sent bank confirmation of the transfer, may speed up shipping.

PayNow payment

The entity providing online payment service for card payments is Blue Media S.A.

Available forms of payment:

Payment cards:

* Visa

* Visa Electron

* Mastercard

* MasterCard Electronic

* Maestro

Refund of funds

If there is a need for a refund for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the payment card of the ordering party." or "The seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for him.

PayU payment

Fast bank transfer executed through the integrated system of PayU SA, based in Poznań, 60-166 Poznań, at ul. Grunwaldzka 182, a national payment institution, supervised by the Polish Financial Supervision Authority, registered in the Register of Payment Services under the number IP1/2012, entered in the Register of Entrepreneurs kept by the District Court in Poznań - Nowe Miasto and Wilda in Poznań, 8th Economic Department of the National Court Register under the number KRS 0000274399, with the share capital of PLN 4,000,000, fully paid up, holding the tax identification number NIP: 779-23-08-495, REGON 300523444.

Payment Przelewy24

Registration and contact information:

PayPro SA

8 Pastelowa St., 60-198 Poznań

NIP: 779-236-98-87

Regon: 301345068

District Court Poznań - Nowe Miasto and Wilda in Poznań,

VIII Wydz. Gospodarczy Krajowego Rejestru Sądowego Nr KRS 0000347935,

amount of share capital: PLN 5,476,300.00, paid in full

The Przelewy24 service operates an authorization and settlement system on the basis of the decision of the President of the National Bank of Poland No. 1/2011 dated 1.04.2011, and provides payment services as a National Payment Institution on the basis of the decision of the Polish Financial Supervision Authority dated 10.06.2014, entered in the register of payment services under the number IP24/2014 (available at The activities of PayPro SA as a National Payment Institution are subject to the supervision of the Financial Supervision Authority.

PayPal payment

Choose to pay via PayPal, and you will be redirected directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can log in there with your user information and confirm the payment. If you are a new PayPal customer, You can also log in as a guest or create a new PayPal account, and then confirm the payment.

The processing of your order will begin as soon as the payment is credited to us - usually it only takes a few minutes. Once your payment has been made through PayPal, you will receive an order confirmation from us. Note, however, that occasionally errors may occur on PayPal pages, which are beyond our control.

Possible forms of payment for the goods at the time of collection:

Cash into the hands of the carrier, in the case of delivery of goods through a shipping company.

7. Withdrawal from the contract

The consumer may, within 14 calendar days counted from the date of delivery of the goods, withdraw from the contract without giving any reason by making a statement to the Seller. To meet the deadline it is sufficient to send the statement before its expiration. The statement may also be submitted via e-mail to: The statement can be made on the form, the model of which is attached to the Law on Consumer Rights of May 30, 2014.

In the case of withdrawal from the contract, the cost of delivering the returned goods to the Seller shall be borne by the Customer.

Return of goods to the seller should be made immediately, no later than within 14 days of withdrawal from the contract of purchase/sale.

The Seller shall refund the payments made - only for the goods, within 14 days from the date of receipt of the returned goods, to the bank account indicated by the Client.

The consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain the nature, characteristics and functioning of the item.

8. Complaint procedure for goods purchased through the online store.

In case of any inconsistency of the package contents with the placed order, damage to the product or missing items, the customer may file a complaint at the e-mail address:, providing the data necessary to identify the order (e.g. company name, delivery address, order number, etc.) and describing the problem in detail.

The damaged goods will be exchanged for another, full-quality one, and the missing items will be sent to the customer. If this is no longer possible (for example, due to out-of-print), the customer can decide whether the store will refund the buyer the equivalent price of the product, accept a reduced price or choose other goods available in the store for selection.

Complaints are processed within 14 days.

If the product has to be returned, the customer sends the product back to the store by priority mail package or courier, and the Seller returns the amount paid for the goods.

If the complaint results in the return of the product, the Store returns to the customer the full amount paid for the goods and the cost of delivery.

9. Warranty

(1) The Seller shall be liable to the Customer for product defects under the terms of the warranty, with the reservations described below. The Seller's liability under warranty going further than specified in the following provisions is excluded.

(2) The Customer shall be obliged to pay the price for the products received also in the event that the Customer raises claims under the warranty.

(3) The customer is obliged to examine the delivered products immediately upon receipt, but no later than within 3 days from the date of receipt. Within this period, he is also obliged to notify the Seller of the defects noticed. Notification to the Seller should be made in writing or in documentary form.

(4) In the case of delivery of products via a carrier, the Customer is obliged to examine the packaging and the products to verify that they do not have damage caused during transport. If the packaging or products have damage, the customer has the right to refuse acceptance of the shipment, writing a damage report with the carrier's representative, including a description of the damage, date and signature of the carrier's representative. Examination of the shipment upon receipt is a prerequisite for raising any claims by the Customer for damage or loss of the shipment in transit.

(5) The Customer is obliged to immediately notify the Seller of the discovery of latent defects in the product, but no later than within 2 days of their discovery. Notification to the Seller should be made in writing.

(6) If the Customer does not notify the Seller of the discovery of defects within the time limits specified in the above paragraphs, the Customer shall lose his rights under the warranty.

(7) The Seller shall not be liable under the warranty if the defect is discovered after the lapse of 2 years from the date of receipt of the product.

(8) The Customer's ability to raise claims under the warranty shall be excluded if there are insignificant differences between the delivered product and the description of the product in the Contract or insignificant limitation of the usefulness, condition or quality of the product related to the improvement of the product.

(9) The Seller shall not be liable for product defects caused by the actions of third parties or the effects of chemical agents. The Seller shall also not be liable for product defects caused by arbitrary repairs or changes to products made by the Customer or third parties.

(10) If the Customer's claims under the warranty prove to be valid, the Seller may deliver a new product in place of the defective one or return to the Customer the price paid for the product, taking ownership of the defective product. The choice of the method of realization of a legitimate claim shall be made by the Seller.

(11) The cost of replacing the product shall be borne by the Seller, except that:

(a) The Seller shall bear only the cost of delivering the new product to the place of delivery of the originally delivered product;

b) The Seller shall not bear additional costs associated with the replacement of the product, such as transportation of defective, repaired or new products, disposal of waste, travel and travel time.

(12) If the Customer's claims under the warranty prove to be unfounded, the Seller may claim from the Customer reimbursement of all costs incurred by the Seller in processing the Customer's claims.

10. final provisions

We reserve the right to amend the Terms and Conditions, which shall come into force as of the date of their publication on the Store's website, however, for contracts concluded before the amendment of the Terms and Conditions, the version of the Terms and Conditions in force on the date of placing the Order by the Customer shall apply.

The Regulations of the Online Store do not in any way limit the rights of customers under the provisions of applicable law. Any possible doubts shall be interpreted in favor of the Customer. In the event of any inconsistency between the provisions of these Regulations and the aforementioned regulations, these regulations shall take precedence.

In the event that a customer of the store wishes to enter into a dispute with Our Company, in connection with the handling of a complaint about goods, he has the option of using out-of-court dispute resolution methods. Any disputes arising from the sales contract may be resolved through mediation.

11. Additional information on the right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

To exercise your right of withdrawal, you must inform the company: PPHU WOJCIECH GRALA, 4 Chmielna St., Wola Zaradzyńska, 95-054 Ksawerów, NIP: 7311005411, REGON: 471061985, to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail).

You may use the model withdrawal form, but it is not mandatory. You may also complete and send the withdrawal form or any other unequivocal statement electronically to our e-mail address. If you use this option, we will promptly send you an acknowledgement of receipt of the withdrawal information on a durable medium (for example, by e-mail).

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise, such as by bank transfer; in any case, you will not incur any fees in connection with this refund.

We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.

Please send the products back to us immediately, no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send back the products before the expiration of the 14-day period. You will have to bear the direct costs of returning the items.

You will be liable only for any diminution in the value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.